Today’s case study describes how the owner of a small hotel won the competitive upper hand by implementing Workforce Management Suite.
Our example organization is a 45-room hotel located on the slopes of a small ski resort. For thirty years, this facility and two similar-sized lodges had delivered the only lodging at the small resort. There was enough business for all three (even with very little advertising) until a nationwide budget chain opened a 150-room facility five years ago. The three original hotels saw business dwindle and the other two eventually went out of business.
A Radical Change to Stay Competitive
The owner knew she had to change her strategy to become profitable. In an attempt to appeal to a higher-paying clientele, she took out a large loan and invested in a entire remodel, upscale amenities, and a pricey advertising campaign aimed at out-of-state guests. Along with the makeover and major pivot, the owner knew she had to get serious about tracking and controlling expenses. The conventional WFM processes had to go.
Her goal was to control labor costs, lessen admin time, reduce scheduling confusion, and track essential data so she could create strategies to magnify human capital ROI. She also wanted to create an efficient, flexible, tech-savvy work environment to entice the best workforce from the limited labor pool in the rural area.
Solution – Workforce Management Suite
The scheduling tool, TimeSimplicity was up and running on day one of the implementation. When the owner learned how simple it was to quickly create custom schedules for hotel staffing, she realized that she wouldn’t have to hire another manager if business increased. She also saw how her managers could better accommodate the team members’ shift preferences—which is key to keeping hardcore “ski bums” loyal and happy.
Every Minute Counts
TimeWorksPlus, the time and attendance tool, tracks employee time to the minute. It only took two pay cycles for the owner to discover how much she had been overpaying unnecessarily due to inaccurate time cards. Though most of the mistakes had been inadvertent, she discovered that there had been some intentional buddy-punching going on. She decided to pick up a compatible biometric time clock and it’s proved its value every pay period.
No More Unauthorized Overtime
Overtime is easily managed with customizable system warnings and there are nine pay-rate fields and employee groups/sorting/filtering for easy organization and updating. This makes it easy to schedule workers who have narrow skill sets as well as the cross-trained employees who can work in any department.
Employee Self Service allows staff members to clock in, view their schedule, submit shift change requests, approve time cards, and monitor accruals online. The convenience and autonomy have boosted morale, improved communication, and increased efficiency. Her committed staff appreciates the new 21st-century workplace tools and she is now known as the best employer on the mountain.
Absolute Payroll Inc offers WorkforceHUB, the unified Human Resources portal that makes it easy to optimize the performance of your supervisors, employees, and company.
WorkforceHUB includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. We’ve just added onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB is designed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
How much can you save? Check our Absolute Payroll Inc ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to set up a demo.