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by admin | Jun 23, 2020 | Case Study
Today's post describes a business that, by its very nature, demands a robust Workforce Management system. As more and more companies hire temporary contractors as part of their business strategy (as opposed to an occasional stopgap fix during a staffing emergency), savvy temp firms can seize the opportunity and expand and diversify. Consider the unique [...]
by admin | May 8, 2020 | Case Study
Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the objective of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they adopted Workforce Management Suite, they provided inbound and outbound support for six health insurers, three nationwide [...]
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by admin | Dec 17, 2019 | Case Study
An upscale day spa doesn't just sell manicures and pedicures, they sell an experience—a refuge from the demands of everyday life. Spa employees need to be extremely attentive to their clients' needs to create the optimal spa experience. To preserve a serene ambiance, there must be order and organization behind the scenes. When a massage [...]
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by admin | Mar 20, 2019 | Case Study
Telecommuting is a valuable perk our example company offers its tech employees. The software development firm has 18 permanent employees and hires contract staff members on an as-needed basis. The business operates completely from a virtual office and benefits from the lack of expensive overhead and the ability to attract skilled professionals who have no [...]
![Case Study: Staffing Agency]()
by admin | Mar 15, 2019 | Case Study
Today's message is a Workforce Management case study of a nutritional supplement contract manufacturer with 45 full-time employees. The company had only been in business for 18 months but was running at an impressive 80% capacity. The owner had a product development background but no experience managing a staff. She was trying to limit labor [...]
by admin | Jan 31, 2019 | Case Study
Workforce Management Suite Improves Efficiency for Women's Health Clinic Today's case study looks at a small women's health clinic jointly owned by three OB/GYNs. Our example company employs four full-time nurse practitioners, two part-time nurse midwives, two part-time medical assistants, a part-time sonographer, and a very busy office manager. The practice faced the numerous challenges common to [...]
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