An upscale day spa doesn’t just sell manicures and pedicures, they sell an experience—a refuge from the demands of everyday life. Spa employees need to be extremely attentive to their clients’ needs to create the optimal spa experience. To preserve a serene ambiance, there must be order and organization behind the scenes. When a massage patron waits a half hour for a late therapist who was confused about the schedule, the appointment starts out on the wrong foot and may never get back on track.
Scheduling Confusion Detracted From the Atmosphere
Our example day spa/salon was afraid that it would start losing guests because staff scheduling chaos and just-under-the-surface employee job frustration detracted from what was supposed to be a relaxing, nurturing environment.
The scheduling system was about as antiquated as you can get, but surprisingly, not at all uncommon in the industry. The manager created a schedule on a dry erase board weekly. When visitors canceled or rescheduled, or an employee got sick, she erased and re-adjusted. She would try to text the personnel whose shifts were poorer, but sometimes she got distracted and forgot—and even when she remembered, they often didn’t get the texts in time. (The twenty-five team members had to keep their phones turned off and in their lockers while working, as the guest rooms were cellphone-free zones.)
The manager and the owner concluded that they desperately needed an advanced scheduling solution to tame the chaos and restore an atmosphere that would let employees attentively serve their guests. The owner gave the manager a budget and directed her to research and select the one she thought was best suited for their organization.
A Quest for the Ideal Spa Employee Scheduling System
Determined to complete rigorous due diligence with this crucial organizational process upgrade, the manager carefully compared features of the leading systems and saw several demos. After painstaking investigation, she settled on Workforce Management Suite, which also turned out to be the most affordable.
Solution — Workforce Management Suite
TimeSimplicity for automated day spa employee scheduling and mobile coordination.
TimeWorksPlus for integrated time and attendance tracking.
Scheduling Nirvana
TimeSimplicity’s drag-and-drop scheduling allowed the manager to create schedules in just a few minutes and make changes in just a few seconds. The system handles part-time and contract workers just as easily as full time staff members. She doesn’t need to remember to text workers whose shifts are changed because the system sends messages automatically. That feature alone is a real game-changer and has significantly upgraded the company culture.
Job Satisfaction Restored
The system is cloud-based, so all help can check the schedule anytime from a mobile device. Job codes ensure that the employees with the required certifications are scheduled appropriately. Everyone values the time card self-management tools that enable associates to monitor time cards and access HR information without having to go through the manager. Lastly, the system works seamlessly with their payroll service.
Absolute Payroll Inc proudly offers the ultimate tool for simplified spa/salon employee scheduling. If you own a spa or salon, we invite you to set up a demo of Workforce Management Suite.
UPGRADE TODAY
Absolute Payroll Inc offers WorkforceHUB, the unified Human Resources portal that makes it easy to optimize the performance of your supervisors, employees, and company.
WorkforceHUB includes TimeWorksPlus, TimeSimplicity, TimeWorks Mobile, and ApplicantStack. We’ve just added recruitment, onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB is developed for busy employers like you who need to reduce cost-per-hire, streamline scheduling, automate time tracking, maintain regulatory compliance, and lower labor costs.
How much can you save? Check our Absolute Payroll Inc ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to set up a demo.
Recent Comments